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Airedale General Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 13 April 2011
Date of Publication: 2 June 2011
Dignity and Nutrition Report published 2 June 2011 PDF

Overview

Inspection carried out on 13 April 2011

During a themed inspection looking at Dignity and Nutrition

Patient�s we spoke with were mostly very positive about their experiences of care and treatment. Patients stated that they were kept informed and were involved in making decisions about their care and treatment options. Most patients told us that all of the staff were pleasant and respectful; they felt staff listened and responded to their needs in a timely manner. Example comments included �I have observed good responses from staff to other more dependent patient�s�. One person said �everything fine, things are explained� when asked do staff explain and ask if it�s alright before they help you. Another person commented staff are �very reassuring, explain what is going to happen, they answer questions when asked�.

Patients were very complimentary about the quality and service of food, they commented that the quality of food overall was good and staff were always at hand to assist them if required. They told us that they had been asked about their food likes and dislikes and that staff always checked if they have had enough to eat and often second helpings were offered.