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Inspection report

Date of Inspection: 27 February 2012
Date of Publication: 20 March 2012
Inspection Report published 20 March 2012 PDF

Overview

Inspection carried out on 27 February 2012

During an inspection looking at part of the service

Patients told us they were 'more than happy' with their care in the hospital. They said they can 'voice their views' about their treatment and care and that staff included them in whatever decisions were being made. Nurses were described as �lovely, really nice.� One patient told us that staff �go the extra mile to make sure we are looked after properly.� One patient told us, "Nurses are lovely, especially in intensive care. They don�t get enough credit." One patient told us about the discussion she had had with the doctors and they had taken her views into account and changed the treatment being given. The patient said she had felt �listened to and treated with respect.� Another patient told us about the way nurses had been supportive when the patient had been 'frightened' about the future and the treatment they were having. The patient also said [the staff had] 'been very clear about their condition and treatment and the prognosis.' They said staff have been 'clear and understanding.'

Some people were not able to share their views with us about their experiences of care on the ward. However, during our observations we judged that peoples� needs were being well met. Those who did comment said, "Don't worry, we are well looked after in here." Another patient said, "They are very very good" when referring to the staff on the ward.