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Luton and Dunstable Hospital Good

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Inspection report

Date of Inspection: 16, 17, 24, 28 September 2013
Date of Publication: 29 October 2013
Inspection Report published 29 October 2013 PDF

Overview

Inspection carried out on 16, 17, 24, 28 September 2013

During a routine inspection

We carried out our inspection on 16, 17, 24 and 28 September 2013. This included a visit in the early hours of the morning. We visited Accident and Emergency Department (A & E), medical, surgical and elderly care wards, and the Maternity Unit. We observed the care provided to people in all areas we visited, and spoke with approximately 45 patients or their relatives, and more than 55 members of staff.

We found that most people were satisfied with the care and treatment they received. They told us they had been treated respectfully and kept fully informed about the options of treatment available to them. This enabled them to make informed decisions. There was appropriate equipment, which was well maintained, available in all areas of the hospital that we visited.

We found some inconsistencies with record keeping on some wards, however the trust responded with an immediate audit to ensure this was resolved without delay.

We also had concerns regarding staffing in the maternity unit and talked to the trust about the action they were taking to ensure that staff received adequate support and staffing levels in this area were increased.

The trust had effective systems in place for monitoring and assessing the quality of service provision, and was responsive in learning from complaints. They worked openly with external partners to promote a seamless transition of care between services.