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Luton and Dunstable Hospital Good

All reports

Inspection report

Date of Inspection: 27 July 2011
Date of Publication: 13 October 2011
Inspection Report published 13 October 2011 PDF

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Overview

Inspection carried out on 27 July 2011

During an inspection to make sure that the improvements required had been made

During this review we spoke with more that 50 people who were �in patients� or attending out patient appointments.

People that we spoke with in all areas of the hospital praised the staff that were caring for them. They said that staff were friendly and helpful and never kept them waiting long when they pressed the call bell despite the fact that they were always very busy.

They said that the staff were generally competent and always explained what they were doing during procedures, and that the approach and attitude of staff was pleasant, supportive and respectful.

People confirmed that they were given choices in order to make informed choices about the care they needed, both in hospital and after discharge, and that there was plenty of information available to help them make decisions about their treatment.

The only negative comments we received during this review were related to waiting times in some of the Out Patient Clinics and in the Accident and Emergency (A&E) department, which had then impacted on the charges that people had to pay for parking.