The Care Quality Commission
  • Hospital
  • NHS hospital

Archived: Clayponds Hospital

Sterling Way, Ealing, London, W5 4RN (020) 8560 4011

Provided and run by:
Ealing Hospital NHS Trust

Important: This service was previously managed by a different provider - see old profile
Important: This service is now managed by a different provider - see new profile

All Inspections

11 January 2012

During a routine inspection

Patients told us staff talked to them with respect and promoted their privacy and dignity. The said staff explained their care and treatment to them. Patients reported that they could make choices about day to day matters such as choosing their meals and where they spent their time on the ward.

Patients knew why they were admitted to Clayponds Hospital and what their plan of care was. They told us they were pleased with the progress they had made since being in hospital.

Patients said they would talk to the ward managers if they had any concerns about their care. One person told us that Clayponds Hospital was not one of those places where one would be afraid to voice concerns.

Patients said they were happy with the support they received from staff. They told us they thought staff were "well trained and knew what they were doing'.

Patient's told us the ward managers did rounds to talk to them. They said they could speak to staff if they were not satisfied with the quality of the service they received.