Manor Hospital

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People had their individual needs assessed using, where appropriate recognised tools and staff responded promptly to any requests for support.

At our last assessment we rated this key question good. At this assessment, the rating remained good. This meant people felt well-supported, cared for and were mostly treated with dignity and respect.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

On admission patients were risk assessed using recognised tools and these were reviewed regularly. These risk assessments included the potential for skin damage, falls, blood clots and malnutrition. Where risks were identified suitable care plans were put in place that included such actions as medication, enhanced observation and the provision of equipment such as specialist mattresses. There was a tissue viability link nurse on wards and a tissue viability team who we were told were very responsive.

The national patient survey results showed very positive responses to the question “If you needed attention, did you get the help you needed?”. Sample scores for some of the medical wards were AMU = 10.0, Ward 17 = 9.2 and Ward 29 = 9.2.

Despite staffing concerns expressed by staff, observed by inspectors and evidenced through the rotas, few patients commented that there were any delays in their being attended to.

One patient told us that they had not had their pain relief when they asked for it. When we asked staff about this, we were told that it was because of concerns about their blood pressure and they were waiting for a medical review to change their medication. While this was correct, it had not been communicated well to the patient.

A patient on Ward 2 said they never needed to use their buzzer as there was always someone about.

Where patients did comment on having to wait for staff, it was on wards that had a combination of high acuity patients and staffing challenges. These were the cardiology and the acute respiratory wards.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.