- NHS hospital
South Bristol NHS Community Hospital
Assessment report published 18 September 2026
Contents
Ratings - Outpatients
Our view of the service
We carried out an onsite unannounced assessment visit of South Bristol Community Hospital on 13 and 14 May 2026 with a follow up remote interview on 28 May 2026.
We carried out the assessment as the provider had not been inspected under our new methodology. We assessed 33 quality statements from the safe, effective, responsive, caring and well-led key questions. During the assessment, we spoke with staff, leaders and patients. We reviewed care records, policies, and other documentation relevant to the service. The service was last inspected in 2014 and rated good in safe, caring, responsive and well-led. Effective was not rated. At this assessment the overall rating remained good.
The service provided kind and compassionate care. Staff worked well as a team and with external staff. Leaders and the culture they created promoted high-quality, person-centred care. Staff knew how to report incidents and learning was shared amongst teams. However, we observed some out of date items and concerns around fire safety. In regard to the fire safety this was a breach of regulation relating to safe care and treatment, as the provider had not done all that was reasonably practicable to mitigate risks and sufficient control methods had not been put in place to make the risk as low as reasonably possible.
We have requested an action plan, this will be requested upon publication of the final report.
People's experience of this service
We spoke to a number of patients and their relatives attending the outpatients department. They all spoke highly of the service. They appreciated the car parking and ease of access, commenting that other hospitals were more difficult to attend. However, 1 patient stated that it was difficult to attend by public transport.
Patients stated that staff treated them with kindness and that the staff were ‘wonderful’. All patients we spoke to told us they received their appointments promptly and that staff kept them informed if there were any delays.