HMP YOI Rochester

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked at 1 quality statement in this key question. The provider had made significant progress to minimise the number of disruptions to patient appointments, although we found some patients had not been followed up when the appointment had not been created or attended.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

There were some delays in patients accessing primary care appointments.

At the last assessment we found that the triage arrangements and access to appointments was not managed well. During this assessment we found that there had been significant improvement overall. There was improved oversight of patients who did not attend as well as the number of no access visits due to the regime, we also found fewer cancellations by healthcare of clinics, which meant overall that most patients were seen by the GPs and primary care team. However, a small number of patients were not followed up for subsequent appointments, in particular by GPs although the impact on patients compared to the previous assessment was much less, further work was needed to ensure each team took full accountability for their responsibilities in ensuring patients had access to an appointment when required.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.