- Care home
Astley Grange
Assessment report published 25 March 2026
Contents
Ratings
Our view of the service
Date of Assessment: 20 to 21 January 2026.This inspection was completed due to the age of the existing rating. People received kind and compassionate care. Staff respected people’s privacy and dignity and understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse; they had training on how to recognise and report abuse and knew how to apply it.
The provider ensured there were enough appropriately skilled staff to meet people’s needs and keep them safe. People could communicate with staff and understand information given to them because staff supported people consistently and understood their individual communication needs. People’s physical, mental and social needs were holistically assessed. Care was based on current best practice and delivered in a coordinated way with involvement from other relevant organisations.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff carried out risk assessments and regularly reviewed these. Staff responded appropriately to changing risks, including deteriorating health and any medical emergencies. Care was delivered with compassion and respect. Staff promoted independence and supported people to make their own choices, encouraging active involvement in day-to-day decisions, where possible. The registered manager reviewed feedback for trends and shared learning across the team to improve service delivery.
There was an open and transparent culture within the management team with a focus on providing good care. People and those important to them were involved in planning their care, where possible. Good communication and the active involvement of the registered manager ensured any risk of a closed culture was minimised. Local partners in health and social care were positive about the culture of the service.
The service was led by a committed registered manager. Staff described a positive and open culture where they felt supported and able to raise concerns or suggestions. The provider had established quality assurance and governance arrangements, ensuring consistent oversight and good standards of care. Concerns and complaints were managed appropriately.
People's experience of this service
We received positive feedback from people and their relatives regarding the quality of care provided. People were treated with kindness and compassion. Staff protected people’s privacy and dignity and treated people as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way.
People and relatives told us Astley Grange was a welcoming and friendly home where people were well cared for; everyone said they liked being at the location and told us it was a good choice of home. People looked clean and tidy and told us they chose what they wanted to wear for the day, and clothes were taken away to be washed and ironed.
No one had raised any concerns, and everyone we spoke with said they knew who they would contact if there were any issues and felt confident they would be addressed. People and relatives said they were treated very well. People told us they felt safe living at the home and relatives agreed; results from the 2025 annual survey sent to people and relatives supported this view.
All people we spoke with told us staff attended to their needs when they needed them to. We observed staff attending to the needs of people and assisting them to the bathroom in a caring, patient, dignified, safe and supportive way. All people told us they were happy and felt comfortable in speaking to staff about any needs they may have.
The provider worked to eliminate discrimination and people received fair and equal care and treatment. People were involved in planning their care and understood options around choosing to withdraw or not receive care.