Simply The Best Care Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

There is an inclusive and positive culture of continuous learning and improvement. This is based on meeting the needs of people who use services and wider communities, and all leaders and staff share this. Leaders proactively support staff and collaborate with partners to deliver care that is safe, integrated, person-centred and sustainable, and to reduce inequalities.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

During the last inspection concerns were identified about the relevance of next of kin information in care records, and this meant the potential of a breach of data protection. The provider had taken steps to ensure all care records had been updated and a system to review and maintain the information was in place.

The provider had failed to submit statutory notifications in line with Regulation 18: Notification of Other Incidents of the Care Quality Commission (registration) Regulations 2009. Since the last inspection the provider had reviewed and identified where notifications had been missed and made retrospective submissions to CQC. The provider told us they had reviewed how they were identifying notifiable incidents and there was increased understanding of what was notifiable and of notifications being sent to CQC.

The provider was no longer in breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 17 - good governance.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.