Care4u Office

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At the last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. They ensured the assessments were completed in a timely manner and were accurate. These were used as the basis for the care records. Staff confirmed they actively used them to understand people’s ongoing needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff ensured people’s health needs were monitored, and when needed, they received nutritious meals. The provider had noted the cultural difference in menu choices between people who used the service and overseas workers so had provided training around meal preparation and provided access to various online resources on menus. A person said, “The staff are good at making sure I have food I like.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked closely with other agencies and professionals such as district nurses and the local GP to ensure people received appropriate support.

Staff supported people to manage their health and wellbeing to maximise their independence, choice and control. They supported people to live healthier lives and where possible, reduce their future needs for care and support. Relatives and professionals reported individuals had experienced positive outcomes because of the service. A relative said, “[Person’s name] needs are met for the moment. Help is provided for his personal care, and I do the rest. Care is carried out efficiently.”

Staff routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff told people about their rights around consent and respected these when delivering person-centred care and treatment. Although no one lacked capacity staff understood the requirements of the Mental Capacity Act and associated codes of practice. People made their own choices and decisions about what they did, what they ate and how they filled their time.