Genuine Carers- Enfield

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People's needs were assessed thoroughly prior to commencing the service. A relative told us, “Initially there was a very thorough assessment. The registered manager is very good. We had a frank and honest conversation.”

Care plans evidenced clear information around how care and support should be delivered. People's support needs were reviewed regularly to ensure care continued to be delivered as required.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People were supported to eat and drink in line with their care plan. A relative said, “[Person] takes about one hour to eat, they [staff] have that level of patience and keep encouraging each time [person] stops. She clears her plate now, but it does take a long time and huge amounts of patience.”

Staff monitored people if they were at risk of poor nutrition and involved healthcare professionals where required.

A social care professional commented, ‘Genuine carers - Enfield goes above and beyond in their commitment to helping and supporting clients. They are proactive in identifying needs and finding solutions, often exceeding expectations to ensure the well-being and satisfaction of those they serve. Their willingness to go the extra mile is evident in the positive outcomes and feedback from clients.’

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The service worked effectively with other professionals. For example, when people's needs changed, they made referrals to health and social care professionals to ensure people received the support they needed.

An external health professional said, “One of the standout qualities of Genuine carers - Enfield is their communication skills. They are always clear, concise, and responsive, making it easy to coordinate and collaborate effectively. Whether through emails, phone calls, or face-to-face meetings, their ability to convey information and listen to concerns has greatly facilitated our work together.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff ensured people had access to health and care professionals when needed. People were encouraged and supported to be as independent as possible in managing their own health, for example ringing for a GP or district nurse appointments. Where people were not able to manage their appointments, their family did this, with staff supporting where necessary.

Staff recorded any concerns around people's health, if appointments had been requested or made and the outcomes.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care needs including what they could do for themselves was documented in their care plan. Staff understood the importance of supporting people to maintain their independence and offering people choice, so they were empowered.

People’s care was regularly reviewed and managers carried out spot checks to ensure people received their care as planned.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People’s choices and decisions were respected. People's capacity had been explored as part of their care assessments and best interests’ decisions had been completed where required.

Staff had received training in the Mental Capacity Act. People told us they were asked for their consent by staff in relation to the care and support they received. Staff told us they asked for people's consent at all times before providing them with support. A staff member told us, “We give people choice and encourage them to make their own decisions. Where people lack capacity, we get others involved to ensure decisions are taken in their best interests.”