- Care home
Oaklands Care Home
Assessment report published 29 July 2026
Contents
Ratings
Our view of the service
Date of assessment: 10 – 15 June 2026.
Oaklands Care Home is registered to provide accommodation for people who require nursing or personal care. The service cares for older adults, including people living with physical disabilities, dementia and mental health conditions. At the time of or assessment 56 people were living within the home.
During our first day on site, we identified several environmental risks, including window restrictors not being tamper-proof, damaged and raised flooring that presented trip hazards, and unlocked sluice rooms containing accessible COSHH substances. We also observed the main communal area was busy and noisy, with multiple activities taking place simultaneously, which appeared overwhelming for some people. At the second visit, we found the provider had taken appropriate action to address these concerns.
The service demonstrated a commitment to improving the quality and safety of care and responded positively to feedback provided during the assessment. Staff were knowledgeable about safeguarding procedures. Care and support were planned, delivered and regularly reviewed in partnership with people and relevant professionals. Support promoted choice, control and independence in daily life. For example, people had access to a varied range of meal options to meet their preferences and dietary needs. Appropriate healthcare referrals were made when required. Staff told us there were enough staff on duty to meet people's needs, and recruitment, training and supervision processes were in place to support safe care delivery.
People's experience of this service
People told us they felt safe and well cared for. One person told us, “I like it here. It’s clean. The staff are good. The staff make me feel safe.” Another person told us “I like living here as they give a great deal of freedom. I live my own life here; I do my own thing.”
People were able to make choices about their care and treatment. One person told us, “I make all my own decisions about what to do. They offer advice when needed, but I decide ultimately.” There were regular meetings with people involving them in choices about their care including food and drink.
People told us they enjoyed the food and we saw people were offered a variety of choices. One person told us, “The food is good. We asked for lamb chops and we got them.” However, one person told us they would like to see more fresh foods.
Relatives we spoke with told us they were happy with the care their loved ones received. One relative told us, “[Name] being here has given us a sense of calm, we know [name] is ok, well looked after, happy and we know they’re safe."
Most people we spoke to felt there were enough staff to meet their needs. However, 2 people told us they felt they had to wait longer for a response to their call bell during the night. We told the registered manager this and steps have been taken to support with monitoring response times during the night.