- Dentist
Arrowe Park Dental Practice
Assessment report published 24 November 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 5 November 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Arrowe Park Dental Practice is in Birkenhead, Wirral and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 13 staff, of which there were 2 dentists, 3 dental therapists, 2 qualified dental nurses, 2 trainee dental nurses, 2 receptionists, a cleaner and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 1 dental therapist, 1 dental nurse, and the practice manager.
People's experience of this service
On the day of our visit, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 5 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included,
“Well run. Makes an anxious patient feel safe!”
“Very pleased with all services. Staff very nice and inform me of any issues and necessary response.”
“Great staff. Very helpful.”
“I always feel comfortable at the practice. My dentist is very nice. Reception is very pleasant.”
“Reassuring and patient with me as I am a nervous patient. Very professional and polite.”
“Great dentist. Very good service.”
“The staff are very nice, welcoming and gentle when I had my treatment.”
““I have always been happy and very satisfied with the treatment given by my dentist and the friendly, attentive reception staff. My recent treatment was no exception…”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “Appointments are always on time, approximately. Treatments are well explained and no pressure in regard to treatments.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. My dentist explained what would happen to put me at ease and have good follow-up advice to encourage healing. I would not hesitate to recommend the dental practice to friends and family if needed.”
“I am always treated very well. Appointments are efficient and everything explained thoroughly.”
Patients said when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.