- Dentist
West Kensington NHS Dental Practice
Assessment report published 26 August 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 14 August 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in the London Borough of Hammersmith and Fulham and provides predominantly NHS dental care and treatment for adults and children.
There was step-free access to the practice, enabled by a portable ramp and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 17 staff, of which there were 5 dentists, 1 specialist endodontist, 1 orthodontist, 3 dental nurses, 2 trainee dental nurses, 2 dental hygienists, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including the principal dentist, 1 associate dentist, 2 dental nurses, 2 receptionists and the practice manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Dentists are very professional and staff receptionist are very friendly and helpful, you can always book emergency appointments with them..”.
“One of the best practice in London”.
Patients commented positively about the standards of cleanliness. “I like that is always clean and the reception staff is polite and helpful”.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care:
“[The dentist] was highly respectful and provided me with a smooth process. I was originally scared and nervous for my dental procedure. However, she explained procedures clearly and the extensive precautions taken, which reassured me a lot. She was highly proficient throughout the process and ensured it was painless. Would highly recommend going...”.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.