66 Hookstone Chase Harrogate

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, well-being and communication needs with them. Staff understood people’s assessed needs. Care plans were detailed, person‑centred and regularly reviewed, reflecting preferences, routines, and cultural needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Managers monitored care delivery through audits, reviews and observations to ensure standards were met. People were positive about the food. One person told us, “The food is very good. We choose what we have; we do a menu with staff.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Communication between staff, professionals and relatives was effective and supported continuity of care. A relative said, “Staff have been incredibly supportive."

The provider supported people to manage their health and well-being to maximise their independence, choice and control. Staff promoted healthy lifestyles and supported people to live healthier lives with preventative health measures embedded in daily routines to reduce people’s future needs for care and support.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Outcomes were monitored through audits and reviews, with action plans used to drive improvements.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff understood Mental Capacity Act (MCA). MCA principles and applied them consistently. Best-interest decisions were documented, and consent processes were clear. People’s views were actively sought and respected. Staff worked very closely with people’s relatives.