61 Kings Road Harrogate

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

The provider was previously in breach of the legal regulation in relation to safeguarding. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were identified through detailed assessments. Staff understood people’s assessed needs and there were regular reviews and updates when people’s needs changed. A relative said, “There’s usually one review a year and someone comes from [local authority] and sits in on that, or we do it anyway if they don’t come. We’re kept in the loop.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff followed good practice, including detailed positive behaviour support strategies to guide staff in how to support people if they became distressed. Outcomes and people’s goals were identified and tracked through audits and reviews, with action plans for improvement.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff told us there was good teamwork. A staff member said, “Everyone is so friendly. We get along; everyone listens to each other."

The provider sought advice from, and worked well with, external health and social care partners. There was effective communication and handovers of information between staff, families, and external professionals. A relative said, “Any changes in how [person] is; they act on straightaway and communicate to me as well as professionals.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to maintain independence and make healthy choices; preventative health measures were in place. This included supporting people where there were difficulties with nutrition.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Mental Capacity Act principles were applied; best-interest decisions were undertaken where required and ongoing work to update consent and best interest documentation was in progress.