Havesters Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence .At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff made sure people’s care and treatment was effective by assessing and reviewing their health, care, well-being and communication needs with them. People's needs were holistically assessed over a period of time before they received care from the service. Guidance on how to support people with specific needs was incorporated into ongoing assessment of needs. When needs changed, so did the assessment and the guidance for staff. A relative commented, “When (Person) had a fall, I received a phone call straight away. We had a care review and the GP was called”.

Staff at the service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Relatives, and people told us and records confirmed care was planned and delivered by staff who were well trained and knowledgeable about people's individual care and support needs. A relative commented, “(Person) is diabetic, the staff know exactly what they need help with and I have no worries”.

Staff worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. A professional commented, “In terms of quality, in the early days we had some concerns raised but they worked with us to address these and continue to be open with us in any ongoing discussions”.

Staff supported people to manage their health and well-being to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. Records showed people received regular health checks, and included any specialist advice and guidance, that had been obtained where people had additional support needs, such as, from the community nursing services or mental health team.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People’s support was coordinated, and they confirmed everyone worked well together. Staff told us they agreed the care and support to be provided with each person and recorded outcomes following each visit. Staff told us they worked well with health professionals such as district nurses to ensure care was coordinated.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. People and relatives confirmed, staff always gained their consent. Staff understood the importance of asking for consent prior to providing care and support. Staff told us they always sought consent from people and explained what they needed to do to support the individual safely. The provider had processes in place to ensure people’s capacity and ability to consent was sought during the assessment process and throughout the period of care and support provided.