Hunningley Grange Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.Throughout our visit we saw kind and caring interactions between people and staff. Staff responded to people in a timely way and took time to sit with people and engage in conversations. People and their relatives were complimentary about the staff that supported them. A person told us, “The care and love they give is A1.” Another person commented, “They are kind to me.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.Care records now provided more detail on people’s preferences and how they liked to be supported. The staff team knew people well and were aware of their likes and dislikes. One person said, “They do know me and what I like.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.Care plans identified the level of support people needed with care tasks as well as their personal preferences around support. Staff encouraged people to maintain their independence and make choices about their daily care and support. One staff member told us, “If a resident can do a task themselves, I try to encourage them to do it themselves in their own time.” People were encouraged to maintain their independence and make choices about their daily care and support. One person told us, “Yes, I can do things for myself. They let me do what I like, within reason.” Since our last visit a new activities coordinator had been employed, and people were now participating and enjoying a range of regular group and individual activities. Plans were also underway to undertake more community-based activities once transport options had been reviewed. A person told us, “There are lots going on……they brought in a VR (Virtual Reality) Headset, and I saw Scarborough seafront and the Yorkshire Wildlife Park. I saw a giraffe feeding and a big rhinoceros. It was really good.” Another person told us, “I go and water the plants, play board games, play bingo. I do things with [Name of Staff].”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were aware of people’s needs and understood when people needed assistance. Throughout our visit we saw staff responding promptly to people, offering assistance or reassurance as well as sitting with them and chatting. People commented that staff responded to them in a timely way. A person told us, “They do come quickly, it’s alright. I have a buzzer here in my room.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. The provider now ensured staff had the skills and knowledge to carry out their role effectively. Staff completed training in relevant areas to ensure they could carry out their role safely and competently. Staff supervisions were now being completed in line with the company policies and expectations. Staff told us overall they felt supported by the management team. One staff member said, “Managers in place now are approachable. If anything happens, we can speak to them. Never needed to raise concerns but would feel comfortable if needed to.” Staff told us that if they needed reasonable adjustments these are considered. One staff member commented, “We are asked if we need any help with work or home life balance.”