Braceborough Hall Care Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

During our visit, people and their relatives consistently told us that staff were kind, caring, and treated everyone with respect. One relative described the staff as “lovely and very caring,” while another said their family member “couldn’t be anywhere better” because staff were “such lovely people, kind and caring,” and praised the leadership team. We observed staff supporting people with dignity and respect throughout the visit. Staff we spoke with also gave positive feedback about their colleagues, describing them as respectful and caring towards people, with one staff member stating they would report any concerns if this were not the case. Another member of staff said, “The staff are respectful when dealing with people, they are kind and caring - my mother was in here for a few months at the beginning of the year and if never crossed my mind for her to go anywhere else.”

The provider ensured people were treated as individuals and that their care, support, and treatment reflected their needs and preferences. People told us they felt supported to maintain independence, with one person saying, “The staff are good, I can do most things myself, but I know I can get help.” Relatives also gave positive feedback, describing how staff encouraged independence, for example, one relative said, “[Name] likes to walk by themself and they (staff) help them to keep independent. They watch [Name] is ok walking but let them do as much as they can.”

People were encouraged to remain as independent as possible in their day-to-day care. Relatives told us their family members’ independence had improved since living at the service because of the measures staff had put in place. One relative explained their family member had experienced falls and weight loss before admission, but with mobility aids and staff encouragement, they were now walking safely, eating better, and gaining weight. They said, “They work to keep [Name’s] care individualised; they are brilliant with everyone who lives there. I have seen them—I would go there myself if I needed to be in a care home.”

Staff also spoke positively about promoting independence, saying, “We encourage independence in personal care and nutrition,” and “I let people do anything they can do for themselves; I am there to help if they need it.” Throughout our visit, we observed staff supporting people’s independence in a respectful and thoughtful way.

Relatives consistently reported that staff demonstrated a strong person-centred ethos, listening to people and responding promptly to their needs. They described staff as “brilliant” and highlighted that residents appeared happy and well cared for, even those with complex needs such as dementia. Families confirmed that staff were quick to call a doctor when required, responded immediately to call bells, and kept them informed about any issues, including medication. There were no concerns about delays in care, and relatives felt their family members had everything they needed. Overall, feedback indicated that staff prioritised people’s wellbeing and acted proactively to maintain safety.

Staff worked collaboratively to deliver person-centred care throughout the service. All staff we spoke with and observed during our visit told us they felt well supported by the management team, and there was a strong sense of teamwork. Staff were quick to praise each other, for example, care staff highlighted how promptly the maintenance team responded to issues. We observed a positive atmosphere and sense of wellbeing among staff. One staff member working in the country on a sponsorship scheme told us they felt very well treated by both the management team and colleagues and enjoyed working at the service.