Dentoworld Limited

Judgements

• Safe

  Regulations met

• Effective

  Regulations met

• Caring

  Regulations met

• Responsive

  Regulations met

• Well-led

  Regulations met

Our view of the service

We carried out this announced on-site inspection on 23 June 2025.

We found the practice had met all regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

Dentoworld is in Colchester, Essex and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 3 treatment rooms.At the time of our inspection, there was a total of 14 staff, of which there were 2 dentists, 4 dental nurses, 1 oral surgeon, 1 orthodontic therapist, 2 periodontists, 1 endodontist, 1 dental hygienist, 1 receptionist and the practice manager. We gathered feedback from and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, the dental hygienist, the receptionist and the practice manager.

People's experience of this service

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 4 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 8 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, ”From the moment you walk through the doors, the atmosphere is very friendly and welcoming. The service and care received from reception, the dentists, hygienist and dental nurses has always been top notch.”Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. One patient told us, “They have given me my confidence back. Everyone is very kind and friendly.” The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.