South Hill

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care,treatmentand support achieved good outcomes and promoteda good qualityof life, based on best available evidence.At our last assessment we rated this key questiongood.At thisassessmentthe rating hasremainedgood.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Assessments were used to help create care plans which provided information about people’s care and support needs. Care plans were developed with the involvement of people and their relatives.

Care support plans were of a good standard and covered areas including personal care. They were person centred and contained information about how to support people. Care plans were reviewed to reflect changes in people’s needs, wishes and health conditions.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider had policies in line with recognised best practice guidance. These included policies around safeguarding, medicines and supporting people with a learning disability and autistic people. Care plans were person-centred, current, and outlined clear approaches to positive behavioural support and least restrictive practice.

Staff received specialist training relevant to people’s needs. Staff received training in positive behaviour support based on current best practice. Staff said care plans guided them in using effective strategies and understanding the reasons behind people’s behaviours.

Staff demonstrated an understanding of people and were able to explain how they delivered personalised care and support. Care records also showed active involvement from GPs, occupational therapists, and other healthcare professionals in planning and reviewing people’s care.

The provider worked well across teams and services to support people. Where appropriate, professionals were involved in the people’s health, care and support.

People’s care plans included their life history and experiences, what and who was important to them and their ambitions and goals. This helped people to tell their story and have their needs met consistently and safely. Staff shared relevant information and worked with external health and social care professionals to help ensure people’s needs were understood and their wishes heard.

Staff worked with external professionals, including GPs, mental health teams, and wellbeing services, to help ensure people received coordinated care. Staff told us they felt communication within the team was strong and that management and their colleagues were approachable and supportive.

Staff knew the people they supported well and understood what mattered to them. They were able to explain how good communication and teamwork helped people receive consistent, personalised care. Staff told us they were supported in their work and felt valued working at the service. They said they felt comfortable reaching out to their colleagues and management for support. A member of staff said, “Communication is very good so far. I can talk to [the manager] openly. [The manager] is responsive.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to maintain a healthy lifestyle. Staff promoted good care practices into day-to-day support and care planning. Staff worked with people in a person-centred manner, recognising their needs, preferences, cultural considerations, and health conditions when promoting wellbeing.

Staff promoted healthy eating by supporting people to make informed choices about their diet. This included assistance with menu planning, shopping, and meal preparation, as well as education around balanced nutrition and portion control. On the day of the site visit, we observed staff help support people to prepare their breakfast. There was a relaxed atmosphere and people appeared comfortable in the presence of staff.

Staffmonitoredpeople’s health and promoted independence, offering guidance and reassurance while ensuring people remained in control of their daily routines. This helped people build confidence and sustain healthier lifestyles.

The provider routinely monitored people’s care and treatment to help continuously improve it. They ensured that outcomes were positive and consistent.

People were encouraged by staff to work towards goals that improved health and quality of life. Staff reviewed care plans with people and promoted skill development and independence at a pace that suited each person.

The provider and management team gathered feedback and used it to improve care and support. Records showed a focus on improving people’s wellbeing and progress towards agreed goals.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported to make informed choices. Information was available in different formats to help support people in making choices and decisions. Easy read information was available when people needed extra support to understand options.

Staff were aware of the importance of seeking people’s consent before each individual care task and the actions they would take if a person lacked the capacity to make decisions about their care. Appropriate mental capacity assessment were carried out. These provided details about people’s capacity to make decisions.

No concerns were raised by people or relatives in relation to staff seeking consent.