Hope Health Kare Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People's care plans identified their needs and described how care should be delivered to meet identified needs. People confirmed the provider had visited them and reviewed their care plans. One relative told us, “Just a few weeks ago we had a review and [the care plan is updated] if things change.” Another person told us, “The care plan has only just been set up but there will be a review after a few months I think.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People's care plans detailed the care they needed based on their identified needs. The provider worked with local social care professionals to ensure support was provided in line with assessed needs. A member of staff told us, “Care is provided to people according to their specific needs, care should not be generalised because every person is different. I follow the care plan for each person and I always check to see if they are satisfied with what I am doing.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The provider worked closely with health and care professionals to ensure people received appropriate care and support to meet their assessed needs.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Members of staff supported people to live healthier lives and where possible, reduce their future needs for care and support. They monitored people's health and outcomes. Concerns were escalated to local health and care professionals when people's need increases and members of staff took immediate action if people were unwell or had fallen.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves. People's needs and outcomes were monitored and reviewed. The provider made referrals and recommendations for more support to local health and care professionals.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People were asked about consent to care and support and made aware of their rights. People signed their care plans to confirm their consent to care and support. People told us members of staff asked for their consent before undertaking any tasks, including personal care. However, cultural differences in communication approaches were sometimes perceived as brusque. One person said, “[Member of staff] always asks with a smile.” Another person said, “For some members of staff, the time can limit them and it is a ‘let’s get on with it’ mentality.” A relative told us, “I always know when [members of staff] have visited as everything is sweet smelling and tidy. [Family member] just loves it and [members of staff] treat them with respect.”