- Care home
97 Old Street
Assessment report published 13 July 2026
Contents
Ratings
Our view of the service
We carried out this inspection from 16 to 29 June 2026. The service is a residential care home providing support to people with a learning disability and autistic people. There were 5 people living in the home at the time of our inspection. We inspected all 33 quality statements. This was the first assessment for this registered service.
The provider was highly motivated to maintain a high level of care to people. People were protected and kept safe.People’s health conditions and associated risks were assessed and managed safely. Staff were recruited safely and received appropriate training and supervision. Staff were trained to raise and respond to safeguarding concerns both internally and to external agencies. Medicines were stored, documented, and administered safely.
People’s needs were assessed and reviewed. People were supported by staff who treated them with kindness and respected their dignity. Staff ensured people’s care and support met individual needs and preferences.
There was a system in place for responding to concerns or complaints. A dedicated management team led the service which included a registered manager. Staff were able to raise concerns and told us managers were approachable and supportive.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found people received care and support in accordance with the principles of this guidance.
People's experience of this service
We spoke with relatives and used observation to assess whether people received good care. We undertook an observation using Short Observational Framework for Inspection (SOFI). This meant we observed people, recording their mood, well-being, activities, and interactions with staff during this time. We observed staff were kind.
We spoke with relatives, 1 relative told us, “I think it is safe, the care my relative receives is second to none, I have always found the staff are marvellous.” Another relative told us, “My relative is safe. Staff are amazing and go above and beyond for my relative. I value them immensely. They communicate with them in a way they understand. The care is tailored to my relatives needs and I am involved in this.”
Relatives also told us they were happy with the improvements they have seen. They told us they are kept up to date with relevant information, and the provider is contactable if they have any concerns.