- Care home
St Albans House
Assessment report published 23 May 2025
Contents
On this page
- Overview
- Person-centred Care
- Care provision, Integration and continuity
- Providing Information
- Listening to and involving people
- Equity in access
- Equity in experiences and outcomes
- Planning for the future
Responsive
Responsive – this means we looked for evidence that the service met people’s needs.At our last assessment we rated this key question Requires Improvement. At this assessment the rating has improved to Good. This meant people’s needs were met through good organisation and delivery.
This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.
Person-centred Care
People were at the centre of their care and treatment choices and any decisions were made in partnership with them. Staff understood people’s support needs and how to respond to any relevant changes in their needs.
People told us they understood their conditions, care and treatment options including any associated risks and benefits and any advice provided. People’s care plans were up to date and fully reflected their physical, mental, emotional and social care needs and preferences.
People and those close to them were involved as much as possible in planning and making shared decisions about their care and treatment, so they could be sure it was centred around them and their needs.
Care provision, Integration and continuity
The registered manager demonstrated a clear understanding of the diverse health and care needs of people living at St Albans House and strived to ensure each person’s care was joined-up, flexible and supported choices and continuity.
Providing Information
People had accurate and up to date information provided in a way they could understand and met their communication needs. The registered manager told us people could have any information made available in whatever format required.
People knew how to access their health and care records and were supported to decide which personal information could be shared with other people, including their family, care staff, or external agencies.
Listening to and involving people
The staff and registered manager involved people in decisions about their care and told them about what had changed as a result.
People described to us how they could give feedback about their experiences of care and support including how to raise any concerns or issues and could do so in a range of different ways.
People told us they felt confident that if they made a complaint, they were taken seriously and treated compassionately. They said this had not always been the case in the past, but they were all much happier and confident to speak up now.
Equity in access
People were supported to access treatment and support when they needed it and in a way that worked for them, promoting equality and removing barriers.
Leaders and staff were knowledgeable about discrimination and inequalities that could disadvantage people in accessing care, treatment and support.
The provider used people’s feedback to actively seek to improve people’s experiences. One person was excited to show us their personal room. They were so proud that everything had been done just the way they had asked.
Equity in experiences and outcomes
People were supported to make informed choices about their care and plan their future care while they had the capacity to do so. People’s decisions and what mattered were detailed and personalised. When people wanted to express their wishes about cardiopulmonary resuscitation, they were supported to do so and were able to change their mind if they wished.
Planning for the future
People were supported to make informed choices about their care and plan their future care while they had the capacity to do so. People’s decisions and what mattered were detailed and personalised. When people wanted to express their wishes about cardiopulmonary resuscitation, they were supported to do so and were able to change their mind if they wished.