Silver Birch Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Systems were in place to promote people’s independence, their rights and to support them to have choice and control over their care. Staff described how they gained consent before providing care and support and encouraged people to be as independent as they were able. One person shared how staff were patient with them and treated them with dignity and respect explaining how nothing was too much trouble they told us, “I have to call them [staff] every time I need the toilet, when I am on the toilet I need to hold the rails, so I cannot clean myself, they wait patiently outside the door until I am ready,. I apologised at 4am when I had to call them for the toilet and they said no, this is why we are here stop apologising.” Resident of the day had been implemented in the service to support person centred care and inclusivity. This meant that all aspects of the person’s care arrangements, including their health, support and accommodation needs would be regularly reviewed with involvement from the person and where applicable their family and or representatives.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.