- Homecare service
Bateleur HC Ltd
Assessment report published 30 September 2026
Contents
Ratings
Our view of the service
Date of inspection: 25 August 2026 to 3 September 2026
Bateleur HC Ltd is a domiciliary care agency that provides care and support to people living in their own homes. This includes people with a range of needs, including mental health needs, dementia, older people, younger adults, sensory impairments, physical disabilities, learning disabilities and autistic people. Not everyone using the service received personal care. CQC only inspects services where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, 22 people were receiving the regulated activity.
This was the first inspection of the service.
At the time of the inspection, 1 autistic person was receiving the regulated activity of personal care. However, their support needs were limited. We expect health and social care providers to support people with a learning disability and autistic people to have choice, control, independence and inclusion in their local communities. ‘Right support, right care, right culture’ is the guidance CQC follows when assessing services supporting people with a learning disability and autistic people. Providers must have regard to this guidance. We assessed the service against the principles of ‘Right support, right care, right culture’ and found the service was meeting these principles.
This inspection identified some areas where the effectiveness of care required strengthening. These related to the assessment and review of people’s needs, ensuring best practice guidance was consistently followed, and adherence to the Mental Capacity Act (MCA). However, we found no evidence that people had experienced any negative impact as a result of these issues. The provider was responsive to the feedback provided during the inspection and demonstrated a commitment to making the necessary improvements to further enhance the quality and consistency of care.
Care plans and risk assessments generally provided staff with up-to-date and detailed guidance. However, we identified some areas where improvements were required. We concluded these issues related to record keeping rather than the care people received, as people were supported by an established and experienced staff team who knew them well. We discussed our findings with the registered manager, who took immediate action to make improvements.
Overall, people received care at the agreed times. The provider had identified areas for improvement in relation to call timing and scheduling. Staff travel time was being reviewed and incorporated into care call scheduling arrangements.
Staff recruitment checks had been completed to help ensure staff were suitable to work with vulnerable people. Staff received an induction, ongoing training and support. At the time of the inspection, there were enough staff to meet people’s needs. Staff spoke positively about working for the service and about the leadership provided by the registered manager.
People were supported, as far as possible, to remain safe from abuse and avoidable harm. Staff had completed safeguarding training and were confident in recognising and reporting concerns.
People were supported to take their prescribed medicines safely. Their health needs were monitored, and staff took appropriate action when required to maintain people's safety, health and wellbeing.
Some people received support to access their local community, including assistance with shopping, banking, pursuing interests and hobbies, and maintaining social connections.
The provider had governance systems and processes in place to monitor the quality and safety of the service. While these were generally effective, some processes were more embedded than others. The registered manager was aware of this and was reviewing and strengthening aspects of the service's monitoring arrangements.
We received feedback from 1 external professional, who spoke positively about their experience of the service and how staff supported a person to achieve positive outcomes
People's experience of this service
During this inspection, we spoke with 2 people using the service, 3 relatives and a friend of a person using the service about their experiences of care.
People were positive about how staff met their care and support needs. They told us they had not experienced any missed calls and that call times and durations were generally as expected. People confirmed they were informed if staff were running late and said they received care from regular staff who knew them well.
People considered staff to be well trained and competent. One person said, “I can tell they’ve [staff] been trained. Everything is good and they ask how I feel. They know when I’m having a rough day.”
People told us they had been involved in the initial assessment and ongoing review of their care package. They felt staff were responsive and supportive when changes to their care were required.
People spoke positively about the caring approach of staff. This included staff respecting their preferences, such as the gender of the care workers providing support. One person said, "These are the best carers I've had, they stay for the full time and they're very polite. They take me out on Sunday's, we go shopping, they never rush me."
People were aware of the provider’s complaints process and felt confident using it if needed. They also told us they had been invited to complete questionnaires to provide feedback about their experiences of the service.
People considered the service was well managed.