The Cube Disability Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained the same.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People’s relatives told us that staff were kind to their relative and that they were supported by staff they were familiar with.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care plans included people’s preferences for their routines and how they liked to be supported. The impact of protected characteristics, as defined by the Equality Act, was detailed in people’s care plans. Whilst people using the service did not have any cultural or religious needs, staff were able to describe how they would support these needs if appropriate.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff told us that people had choices over the activities they took part in. If someone didn’t want to do a certain activity they could be supported to do an alternative.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff told us how they would respond if someone became distressed while they were away. For example, staff told us one person sometimes became homesick and so they support them to video call their relative or carer for assurance. People’s relatives told us that their relative was supported to communicate effectively and their views were listened to. Staff described several communication methods they would use, including using simple sentences, not overloading people with information and repeating information if needed. They told us one person used a picture exchange communication system (PECS). Staff described how they would recognise if someone was in pain or becoming upset. For example through body language and facial expression.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us that they felt supported by the management of the service. They knew how to contact management if there was an emergency while they were away. Details of whom to contact in an emergency was given to staff before the holiday. Staff told us that the accommodation for one of the holidays had not been suitable for the staff. They had been able to speak to the management while they were away and come up with a solution to resolve this. Alternative accommodation was arranged for the next holiday to the same venue. Staff told us that their training needs and wishes for progression were listened to and they had opportunities to develop their skills.