Partners4Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff we spoke with were all very enthusiastic about their work and spoke kindly and respectfully of the people they cared for. A staff member told us, “Work is good. I love my job.”

A relative told us, “The staff are respectful and compassionate.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s records contained a very high level of person-centred detail including their likes and dislikes to guide staff in how best to support them. Wherever possible the same team of staff supported people. This ensured continuity of care provided by staff who were known to people.

We received positive feedback about people being treated with dignity and respect. A relative told us, “Yes, staff do [treat my relative with dignity and respect]. [Other family member] will point things out to them if needed.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported in a way that reflected their individual choice. A member of staff told us, “I know [person] and what they can do, so I encourage them to do what they can. I work with them.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. A relative told us, “Staff are good at responding to changes and adapting.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

The provider had a number of initiatives to help support staff. Staff have the option to speak to an independent counsellor and the provider uses an external Human Resources company who were able to provide benefits such as access to a portal to help staff to get a GP appointment more quickly.

We received very positive feedback from staff about how well the provider supported them. They told us they were happy in their work. A member of staff told us, “If we’re asked to cover [a shift] it’s OK to say no, no pressure.”