- Care home
Tyne Grange
Report from 12 March 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 8 May 2025 to 4 August 2025. The service provided nursing and personal care for people with enduring mental health needs. There were 17 people living at Tyne Grange at the time of the inspection. We carried out this assessment to seek reassurance following concerns about the care provided at Tyne Grange. Following our inspection we found the provider continued to be overall outstanding.
Tyne Grange was exceptionally well-led. The registered manager led by example and staff and professionals were highly complementary about their leadership. Staff were especially committed and dedicated to providing the best possible care to enable people, often with very complex needs, to achieve extremely positive outcomes and regain skills they had once lost.
The provider had strong links with partners to enable people to receive holistic care that met their needs. Integration into the local community was seen as important and encouraged. The provider had a very strong focus on continuous learning, development and improvement. The provider invested in staff so they could develop in their role whilst promoting career development. People continued to experience excellent outcomes from living at Tyne Grange.
Safeguarding concerns, incidents and accidents were reported to the local authority appropriately and fully investigated. These were analysed regularly to help identify improvements to people’s care and to learn lessons. Individual risk assessments were completed to help ensure people’s safety. There were enough staff to meet people’s needs.
People's experience of this service
People, relatives and healthcare professionals gave exceptionally positive feedback about the care provided at Tyne Grange and the dignity and respect shown to people. They described the home as an excellent place to live for people with particularly complex health needs and said the staff team were especially kind, compassionate and caring. People described how their lives had been transformed since they moved to Tyne Grange. A relative said many of the staff at Tyne Grange were “exceptional” and deserved praise for the way they cared for people.