- Homecare service
Teasdale Healthcare Ltd
Assessment report published 12 February 2026
Contents
Ratings
Our view of the service
Date of assessment: 3 December 2025 to 2 February 2026.
Teasdale Healthcare Ltd is a care at home service providing support to adults with dementia, learning disabilities and autistic people, mental health conditions, physical disabilities, and sensory impairments. At the time of our assessment the service supported 39 people.
We inspected the service because we had received concerns about the quality of care people received.
The provider demonstrated a positive and open culture of safety where people, relatives and staff were able to raise concerns. People told us they felt safe and well supported.
Care was personalised and delivered safely by trained staff. Staff knew people well and had access to the information they needed to provide safe and effective care. Although some minor inconsistencies were identified in documentation and medicines records, these did not result in harm, and staff knowledge of people’s needs ensured care remained safe.
The provider managed risks positively, supporting people to live safely while maintaining independence. Infection prevention and control practices were effective. People and relatives expressed confidence in staff.
The service was well led, with approachable and inclusive leadership which promoted openness, learning and continuous improvement. Staff felt supported and able to speak up, and people and relatives felt listened to and involved in care planning and reviews. Where shortfalls were identified leaders acted promptly to address these.
The provider worked collaboratively with health and social care partners. A new electronic care recording system had been implemented to strengthen oversight and supported staff in recording with care.
The service was well organised, responsive and person-centred, with effective leadership and governance supporting safe, high‑quality care.
People's experience of this service
People and relatives shared positive feedback about the care and support they received. Overall, people and relatives spoke highly of the staff. Some comments received included, “They are reliable, very nice carers. They keep me informed, their communication is good", "They are reliable, they remember things. They make sure I have everything I need" and "They are all marvellous, they care about the job they are doing, they are professional and polite, very friendly."