- Dentist
Oswald House Dental Practice
Assessment report published 5 June 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 23 April 2025.
We found the practice had not met all regulations.
The practice’s systems to identify and manage risks were not effective.
Medicines and prescriptions were not managed in line with current guidance.
Systems to provide governance and oversight of the service were not effective.
Infection control procedures in place were not always effective.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice is in Ashbourne in Derbyshire and provides NHS and private dental care and treatment for adults and children.
There was a step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 5 treatment rooms.At the time of our inspection, there was a total of 18 staff, of which there were 3 dentists, 9 dental nurses, of whom 2 were trainees, 4 dental therapists and 2 receptionists. The service had not had a permanent practice manager in the 2 years prior to our inspection, which had negatively affected the completion of governance and oversight tasks. We noted that the provider and staff team were working to address these omissions.
We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 8 dental nurses, 2 dental therapists and 2 receptionists.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
The provider was not complying with regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Full details of the regulation the provider was not meeting are within the inspection findings below.
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 5 patients.
Comments included, “Polite, friendly and helpful receptionists.” Also, “The practice was spotlessly clean and all staff have been friendly and helpful from the first point of contact” and “reassuring dentist and dental nurse.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.