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Carelink Healthcare Professionals Ltd Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 13 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF | 77.35 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 November 2013, checked how people were cared for at each stage of their treatment and care and talked with carers and / or family members. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People said they thought the agency was well-run and the care safe and reliable. One of the people who used the service told us, “I am very pleased with this agency. It is a family business and the owners are hands-on. They are both nurses and know all about caring for people. They oversee the care and make sure everything is going smoothly.”

People said that if they had any concerns they would not hesitate in raising them. One of the people who used the service told us, “If I had a problem I would be happy to contact the owners as I know they would sort it out.” Another commented, “If I wasn’t happy with something I would tell the carer. If they didn’t put it right I’d tell the owners. I know they would listen and do something about it.”

Since we last inspected the agency has moved to new offices. The premises were spacious and accessible to people with limited mobility and wheelchair-users. There was car parking at the rear and disabled toilet facilities. The owners told us the new offices would make it easier for the people who used the service to visit if they wanted to.

The agency carried out an annual service user satisfaction survey. The results of this year’s survey showed a high level of satisfaction with all aspects of the service. One person asked for a slight change to the format of the questionnaire and the owners said they would make this change for next year’s survey.

The agency had also been reviewed this year by the heath authority with good results, particularly with regard to the direct access the people who use the service and their relatives had to the owners. In addition, one of the carers told us, “We do quality assurance every day. We’re check everything’s OK with the clients and let the owners know. Because we’re a small agency communication is great.”