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Carelink Healthcare Professionals Ltd Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 13 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF | 77.35 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 November 2013, checked how people were cared for at each stage of their treatment and care and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People told us they liked the care staff and thought they were good at their jobs. One of the people who used the service told us, “One of our cares is lovely. She’s a rare person – always bubbly and helpful. She’ll sit with someone all night if they need her to.” A relative commented, “The staff are very capable and responsible and I feel confident leaving my (family member) with them. They are friendly without being intrusive. They understand that this is my home and are respectful of that.”

Records showed staff had a comprehensive induction and extensive on-going training that was both general and ‘client specific’. Some of the training was done ‘in house’ and was both classroom and computer based. The owners facilitated some of the training and were qualified to do that. Other courses were provided by the local authority. One of the care staff told us, “The training is very good, much better than I’ve had before. And if there’s anything I don’t understand I ask the owners. They are always there to give me advice and guidance.”

The agency had a new training room with a range of aids and adaptations that carer staff could practice using. The owners kept a training matrix which alerted them when training was due so they could book it. Recent course attended by staff included dementia care, pressure area care, and nutrition. If one of the people who used the service had a particular health condition the owners sourced training from the health authority to make sure staff understood the person’s needs.

People told us they liked the continuity of care the agency provided. One person said, “I always know who's coming which is great as I wouldn’t want strangers coming into my home. Carelink suits me because I know everyone there and they are like family now.” People also said the agency was good at ‘listening’. Another of the people who used the service commented, “The carers are trained to listen to what I want and they don’t do anything without checking with me first.”