Galilee Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question inadequate. At this assessment we found the service had improved and the rating had changed to good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff said “I ensure the person is in a private and safe space. If the door is open, I introduce myself and ask if ok to close the door and ask for consent for things like to close the curtains. People’s families told us “Most of the time they talk to (person) and (person) always laughing with them, some give (them) a song and a dance which (they) loves”. A staff member told us “Make sure you use your time to talk, how their day is, what they will be doing. It is the joy you are giving to them.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans are now made with people and reflected how people wanted to be supported. They contained people’s personal, cultural, social and religious needs and guided staff on how to reflect and recognise these when providing care and support. For instance, one care plan documented a person’s religious practices and gave staff guidance on religious greetings. A family member told us “We were involved in meetings, someone came out to talk to me about the times and what they needed”.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. The registered manager said they contact people and their families to ensure the care that is provided is appropriate and supportive. “We matched staff to clients - some clients state who they don’t like and who they do. We make weekly phone calls weekly to monitor. We talk about the importance positive behaviour talks with staff - guidance how to talk to people”. A relative of a person told us about staff arriving on time they told us “Yes they do, they’re really good.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff told us they could recognise when someone was in pain because they knew them well and were able to tell us what actions they would take if people needed extra support. One person told us “(person) gets painful hands because of arthritis, so they rub cream in them as well.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. We saw documents that showed the service holds regular staff meetings where staff were able to make suggestions or raise issues. Staff told us they were happy working for the service and were able to raise concerns and that leaders were approachable. The registered manager told us they supported staff and encouraged progression through learning and development. We saw a staff survey had recently been recently conducted to encourage feedback.