CLARITY HOMECARE (BRISTOL)

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

At our last assessment we found that the provider’s systems for monitoring and improving quality were not always robust. At this assessment, we found improvements had been made to their governance systems.

The registered manager had systems to monitor and improve quality. The senior management team undertook a range of audits to ensure ongoing compliance. These included auditing records and ensuring care reviews were regularly taking place.

Systems to monitor medicines were more robust. Office staff had oversight and ensured people were receiving their medicines. Daily audits were completed on the electronic records. This meant staff could follow up any concerns promptly. Improvements were noted in respect of the daily records. Staff were recording a summary of the visit along with the activities they had to complete. Care co-ordinators regularly reviewed these.

Staff were receiving regular supervisions, observations of their practice and annual appraisals. Training was monitored and discussed regularly with staff to ensure they were up to date and completed their annual refreshers.

People and their relatives were asked for regular feedback about the service. They used information from feedback and their audits to develop action plans ensuring continual improvement.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.