Priory Park Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider conductedcomprehensive assessmentsthat accounted for individuals’ physical, mental, health, social, and communication requirements. The implementation of adigital care planning systemensured staff could easily access care plans, and record interactions or clinical interventions in real time.

Care plans were regularly reviewed and updated to ensure information was up to date.

People and relatives were involved in people’s assessments. A relative said, “We are involved in care planning and reviews, last week [family member] was resident of the day, their care plan was reviewed and discussed with me.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The Registered Manager and staff had a good understanding of current legislation, expected standards and good practice. The manager worked closely with Managers from partner homes to share lessons learnt.

Staff ensured people’s nutritional and hydration needs were met in line with good practice. The chef had nutritional reports for each individual which included their dietary needs, allergies, intolerances, special requests, dining preferences, utensils and alcohol intake, these included name and photo to identify people.

A chef stated, “Nutrition and enjoyment of food is often overlooked, and my job is to make nutritious food that people enjoy.” Vegetables were delivered daily to ensure nutritional content was maximised. Meal and snack alterations were made for those who were diabetic and lactose free.

An individual told us they had dairy free foods purchased and chose their meal every day.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The service demonstrated effective communication with external health and social care partners. One healthcare professional explained that when visiting they received a detailed handover of any information or concerns. They told us staff advocated for people where required and were responsive to concerns and guidance.

Care plans seen noted multidisciplinary involvement where appropriate

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The home effectively managed health risks through early identification and strong partnerships with healthcare providers. Relatives confirmed timely GP referrals, and weekly ward rounds ensured rapid assessment and treatment of health conditions.

An external group visited weekly to provide engaging exercise activities, individuals were given the choice to attend, sessions were popular and enjoyed by individuals, staff and visitors. An external activity provider told us “Staff are consistently in attendance, supportive throughout, and help ensure everything runs smoothly. The manager recently increased our service after seeing first hand the positive impact the activities have on the resident’s wellbeing.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

There is a robust approach to monitoring the effectiveness of people’s care, treatment and support and action was taken to continuously improve it. Care plans were outcome focused and sought to encourage independence wherever possible. Monitoring tools were used where needed such as body maps, continence, fluid and nutritional records.

The home showed a holistic approach to care delivery with consideration to more than just day to day care tasks. There was acknowledgement of keeping people engaged and stimulated, with the value of activities such as art noted as “allowing people to communicate things inaccessible through language” and that participation in activities like this encouraged brain activity. Feedback from activities such as art was received verbally but also by watching for non-verbal cues.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

We saw evidence of Mental Capacity Assessments and Best Interest meetings being completed with relative or professional involvement where appropriate, in line with the principles of the Mental Capacity Act 2005.

Staff received training in Mental Capacity and Best Interests and were able to describe what this meant in practice. We observed staff treating people respectfully and seeking consent before performing care tasks or providing support.

Staff respected people’s rights and decisions. We observed people being offered choices, and people told us they were able to get up and go to bed when they wanted, or choose what activities to participate in.