- Homecare service
Walsingham Support - London Supported Living
Assessment report published 15 September 2025
Contents
Ratings
Our view of the service
Walsingham Support - London Supported Living provides support to people to remain independent and live in their own flat within their community. People who used the service had autism and learning disabilities.
A separate housing association is responsible for the running and maintenance of the building. The provision of personal care and the housing association are managed separately. At the time of this assessment, Walsingham Support - London Supported Living supported 12 people who received personal care. The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
We conducted this assessment to follow up on concerns we identified at the last inspection. These included breaches of Regulations relating to safeguarding and good governance. The last rating for this service was requires improvement (published 25 November 2022). At this assessment we found improvements had been made and the provider was no longer in breach of Regulations.
Assessment activity started on 31 July 2025 and ended on 14 August 2025.
The registered manager was in post at the time of this assessment. A registered manager is a person who has registered with the CQC to manage the service. This means that they and the provider are legally responsible for how the service operates.
We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions. At this assessment, the overall rating for the service good.
The service is registered to support people with physical disabilities, autistic people and people with a learning disability. ‘Right support, right care, right culture’ (RSRCRC) is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We have assessed the service against ‘Right support, right care, right culture (RSRCRC)’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People had been involved in their care, and when they were unable to consent to this, their capacity had been assessed and best interest meetings held. Safeguarding procedures were in place to help protect people from abuse and poor care. Effective systems were in place in relation to the arrangements for managing people’s money to help protect them from financial abuse. Staff told us they felt confident to speak up and felt they would be supported to do so. The provider encouraged an inclusive working environment where staff were treated fairly and valued.
Staff worked with external professionals to assess, monitor and meet people’s healthcare needs.
The provider’s recruitment processes helped ensure checks were made on the suitability of staff. Staff undertook a range of training. They had the guidance and information they needed for their roles. Staff felt well supported and spoke positively about working at the service.
Risks relating to people’s health, safety and welfare were assessed and reviewed. Where accidents occurred, the provider ensured lessons were learned and actions were taken to reduce ongoing risk and help support people to remain safe.
People received their medicines as prescribed. Systems were in place to help ensure people medicines were managed effectively.
Since the previous inspection there had been a management restructure. There were effective governance systems in place and management had clear oversight over the running of the service. Management proactively sought feedback to ensure they were continuously making improvements. Management and staff emphasised their commitment to taking appropriate action to put things right. Staff focused on delivering inclusive and person-centred care.
People's experience of this service
The majority of people receiving support from the service did not use words to communicate. We therefore contacted their relatives for feedback. We spoke with 1 person who received support and 4 relatives. Feedback was positive about the care and support provided. People and relatives told us they found staff were caring, supportive and empathetic. A person said, “[Staff] are kind, caring and helpful, all nice.” A relative told us, “[Staff] are kind, caring and helpful. They’re lovely. [Person] is very lucky with the staff.”
Relatives were confident that staff had the skills and knowledge to care for people. Staff understood people’s needs and supported them to meet these. A relative said, “Staff knowledge and skills are fine when it comes to health and medication and they update me.”
People and relatives felt able to complain and were confident that if they did, appropriate action would be taken, and improvements would be made.
We also spoke with 6 members of staff which included the London operations manager, registered manager and care staff. Staff told us they were well supported by management. They told us there was a positive morale amongst the team and worked well together to support people effectively.
We obtained feedback from 2 external professionals as part of this assessment. Feedback obtained was positive.