Arundel House - Frinton-on-Sea

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Requires Improvement. At this assessment the rating has improved to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

At the previous inspection the provider had failed to ensure people received appropriate care and treatment that reflected their personal needs and wants. This was a breach of regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At this inspection provider had made improvements and the service was no longer in breach of regulation 9.

Previously we had found care plans were not up to date, were not individualised and failed to truly reflect people’s needs. At this inspection people’s care plans accurately reflected the people and their wants, needs, wishes and preferences. There was good detail for support staff to follow to help ensure people received consistent care and support and to achieve their goals.

People received evidence-based support in line with good practice standards.The provider’s systems ensured staff were up to date with national legislation, evidence-based good practice and required standards.

Management and staff supported people to understand about their care and what good practice relevant to their care meant to them. People were involved in how this is reflected in their care plan.

People’s nutrition and hydration needs were met in line with current guidance. There was a varied menu reflecting individual choices of the people sharing the house. Staff and management supported people to regularly check their weight to help identify people who may need more support with their diet.

Staff had easy access to the information needed to appropriately assess, plan and deliver people’s care, treatment and support. When people were due to move between services, all necessary staff, teams and services were involved in assessing their needs to maintain continuity of care and support.

Information was shared between teams and services to help ensure continuity of care, for example when people were admitted to hospital from the care home.

When people receive care from a range of different staff, teams or services, it was co-ordinated effectively. All relevant staff, teams and services were involved in assessing, planning and delivering people's care and treatment and staff worked collaboratively to understand and meet people's needs.

People were empowered and supported to manage their own health, care and wellbeing needs as much as possible by staff who understood their needs and preferences. People were encouraged and supported to make healthier choices to help promote and maintain their health and wellbeing.

People were involved in regularly monitoring their health, including health assessments and checks where appropriate and necessary with health and care professionals.

The provider and registered manager continuously monitored people’s support, wellbeing and treatment and their outcomes. This resulted in continuous improvements being made to people’s support and treatment as needed.

People’s views and wishes were considered central when their care was planned. People received information about care and treatment in a way they could understand and staff made sure they had appropriate support and time to make decisions.

People's capacity and ability to consent is considered, and they, or a person lawfully acting on their behalf, are involved in planning, managing and reviewing their care and treatment.