- Independent hospital
Basingstoke Dialysis Unit
Assessment report published 23 July 2026
Contents
Ratings - Dialysis services
Our view of the service
Date of assessment: 10 June 2026.
We rated the service as Good. However, we found breaches of regulations in relation to environmental safety, medicines management, patient records and governance.
Staff provided compassionate and personalised care. People told us they felt supported and staff understood their individual needs. Multidisciplinary working was effective, and some clinical outcomes, including dialysis adequacy and infection rates, were positive. Systems to support person-centred care, independence, and shared care were and used effectively.
However, staff did not always assess and mitigate risks to people’s health and safety. Environmental risks, unsafe medicines storage, and gaps in infection prevention controls were identified during inspection. Systems to monitor and embed learning from incidents and audits were not fully effective, and leaders did not always ensure improvements were sustained.
Governance systems were not always effective in identifying risks or ensuring compliance with policies, and repeated issues identified through audits were not always resolved.
People's experience of this service
People’s experience of the service was positive, and many people told us they were satisfied with the care they received. Patient survey data showed 91% of people were satisfied or very satisfied with their care, which was higher than the dialysis benchmark.
People consistently described staff as kind, supportive, and respectful. During inspection, we observed positive interactions, with staff explaining care, responding to needs, and maintaining dignity. People told us staff understood their individual needs and provided consistent support.
However, detailed feedback highlighted some variation in experience. Not all people felt fully comfortable during their care, particularly in relation to the environment, with only around half of respondents satisfied with temperature levels. Some people also reported variability in communication and time spent with staff.
While people’s feedback was positive, our assessment found some aspects of care did not consistently meet expected standards. For example, environmental risks, inconsistent safety systems, and gaps in governance meant care was not always delivered safely or reliably.