Voyage (DCA) Hampshire

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out this inspection from 10 June 2025 to 27 June 2025. The service is a homecare service, providing support to people with a learning disability and autistic people, as well as those living with physical disabilities and sensory needs. There were 2 people being supported in their own home at the time of our assessment.We assessed this service due to receiving information of concern, relating to safe care and treatment. This service had previously been rated good. We assessed 17 quality statements. The provider was highly motivated to maintain a high level of care to people. People were protected and kept safe.People’s health conditions and associated risks were assessed and managed safely. Staff were recruited safely and received appropriate training and supervision. Staff were trained to raise and respond to safeguarding concerns both internally and to external agencies. The service was clean and well maintained. Medicines were stored, documented, and administered safely. People’s needs were assessed and reviewed and staff ensured people’s care and support met individual needs and preferences. People were supported by staff who treated them with kindness and respected their dignity. There was a system in place for responding to concerns or complaints. A dedicated management team led the service. Staff were able to raise concerns and told us managers were approachable and supportive.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found people received care and support in accordance with the principles of this guidance.

People's experience of this service

We spoke with 1 person who told us, they liked their staff team and felt they were kept safe. They told us they were given choices and felt they could speak to their staff team if they had any concerns.