Voyage (DCA) Hampshire

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect. At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service cared about and promoted the wellbeing of their staff and supported and enabled them to deliver person-centred care.

All staff members we spoke with told us they felt valued, respected, and supported within their roles. A staff member told us, “We have monthly meetings, the operation manager attends and will tell everyone how they are doing and thank them which is nice. I feel valued. Managers are always contactable. We have a service manager, and access to a manager on call 24 hours a day if needed in an emergency.”

Staff had access to regular supervision and support from leaders, promoting staff empowerment and involvement in the service.

Team meetings were held to discuss issues relevant to the service or staff experience. A staff survey had also been issued prior to our inspection, to encourage feedback. We reviewed action plans following the survey and noted not all staff concerns had been addressed which meant action plans did not always drive improvement. Further work was required to ensure action plans were robust.