- Dentist
ADVANCE DENTAL CARE
Assessment report published 13 May 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 31 March 2025.
We found the practice had not met all regulations.
Infection control procedures were not always in line with national guidance and recruitment procedures did not fully reflect current legislation. There was a lack of sufficient governance and oversight to monitor and mitigate the various risks arising from the carrying on of the regulated activity.
However, patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance.
Advance Dental Care is in the London Borough of Hounslow and provides NHS and private dental care and treatment for adults and children. There was step-free access to the practice.
The practice had 7 treatment rooms. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 1 dental nurse, 2 receptionists, the practice manager and one of the directors of the practice.
The service provides cosmetic treatments, some of which are not in scope of regulation and are not covered in our inspection.
The provider was not complying with Regulation 17: Good Governance. Full details of the regulation the provider was not meeting are within the inspection findings below.
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of this service
Two weeks before our on-site inspection, we asked the practice to encourage patients to share their views of the service with us. We did not receive any feedback from patients. On the day of our inspection, we spoke with 1 patient and collected feedback from a further 3 patients.
Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.