- Care home
Station House
Assessment report published 18 June 2025
Contents
Ratings
Our view of the service
Date of Inspection 29 April 2025. Station House is a residential care home providing support for up to 6 people. The service provides support to older and younger adults, people with sensory difficulties, people with mental health issues and people with a learning disability and/or autistic people. We inspected this service due to concerns we received relating to the provider’s response and escalation of people’s health concerns. We have assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People were treated with kindness and compassion. Care and support was person-centred and tailored to meet people’s individual needs. Staff respected people’s privacy and dignity and supported people to feel safe. People were supported to stay healthy and well, with care plans regularly reviewed to ensure support remained effective and responsive to any changes in people’s health.
Support was provided in the least restrictive way, in line with legal requirements and in people’s best interests. Safeguarding systems were in place to protect people from the risk of harm or abuse. Staff understood their safeguarding responsibilities and acted appropriately when concerns were raised.
Medicines were managed safely. People received their medicines as prescribed, with regular checks in place to ensure correct storage, administration, and documentation. There were enough safely recruited and suitably skilled staff to meet people’s needs. Infection prevention and control measures were implemented effectively.
Staff worked in partnership with health and social care professionals to help people achieve positive outcomes. Staff demonstrated a clear understanding of people’s rights and how to uphold them in their daily duties. Staff felt well supported and valued by the provider, with access to regular supervision and training.
There was an open and inclusive culture where staff felt confident to raise concerns. These were acted upon in a timely and appropriate manner. The provider promoted a culture of continuous improvement and learning.
Governance systems were effective when monitoring the care and support people received. Audits and checks were regularly carried out by the registered manager and where concerns were identified, these were acted on promptly and recorded. Staff told us the registered manager led by example and was both knowledgeable and skilled in their role.
People's experience of this service
People were well cared for and received safe, effective support. Relatives told us people were happy and safe living in the home.
There was an open, friendly, and welcoming culture within the service. Relatives were supported to maintain ongoing relationships and stay involved in their family member’s care.
Relatives told us they could raise any concerns openly with the provider and we observed easy read information around the home showing people how to complain and raise concerns. Easy read documents use simple language, short sentences, and visual aids like pictures to convey information clearly.
Most people using the service were unable to communicate their experiences directly. However, we observed people being included in meaningful activities, and staff consistently interacted with people in a positive and respectful way. Where people could communicate, they told us they were happy living in the home, and they told us about their plans for the day. Relatives told us people’s independence skills were promoted and staff supported people to follow their interests and hobbies. Relatives told us the registered manager was approachable and supportive and kept them informed when any changes occurred in their family member’s health and wellbeing.