Winserve Care Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment we looked at 1 quality statement and the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders did not always actively listen to information about people who are most likely to experience inequality in experience or outcomes. This meant people’s care was not always tailored in response to this.

The provider did not have formal reviews with people. The registered manager told us that they had spoken with people but not formally completed reviews of their care. One person said, “My care plan is relevant, and I sat down with them at the beginning but not had a review ” and “If my needs changed, I would tell them. Not had any reviews but my care is what I want.” The registered manager told us they would ensure peoples reviews were formally recorded by them and their representatives in the future at least annually or when any changes occurred. We did not find any impact on the people they supported.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.