Kaizen Medical Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Feedback from people using the service was positive. People felt involved in any assessment of their needs and felt confident that staff understood their individual needs. The service considered a person’s medical history when planning care and treatment. Staff checked people’s health, care, and wellbeing needs during consultations, and made assessments in determining whether treatment options were suitable for each person.

Staff used digital flags and symbols within the service’s care records system to highlight any specific individual needs, such as any allergies or the requirement for longer appointments. For example, additional time was given to people who felt anxious or nervous.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Systems were in place to ensure staff were up to date with evidence-based guidance and legislation. Staff received support for their professional development, such as training sessions to keep up with national guidelines. Clinical records we reviewed as part of this assessment demonstrated care was provided in line with current guidance.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff had access to the information they needed to appropriately assess, plan, and deliver people’s care, treatment, and support. The service collaborated with other healthcare professionals and directed people to appropriate services, when necessary, such as for specialist dermatology advice or private GP services. The service had established a professional working relationship with a local private hospital, which allowed staff to shadow surgery and clinics to support their learning and development.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

During consultations, staff addressed lifestyle factors, such as diet and lifestyle habits, as part of their holistic approach to care. Staff supported national priorities and initiatives to improve population health, including breast cancer and mental health awareness. For example, the service regularly changed their front window display to promote health initiatives for the local community.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The service followed an audit schedule, which included 3 monthly clinical record audits, checking areas such as consent, treatment plans, medical history, allergies, follow-up advice, outcomes and record completeness. From the clinical records we reviewed during our assessment, we noted people who used the service experienced positive outcomes as set out in legislation, standards, and national guidelines.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. All staff had received up-to-date training in the assessment of mental capacity and consent, and they understood and applied legislation relating to consent. Capacity and consent were clearly recorded in clinical records. The service completed 3 monthly audits to check consent was obtained and documented appropriately. Staff told us treatment and care options were fully explained to people, and only treatments which reflected people’s individual goals and needs were recommended. The service's own feedback from people who used the service determined treatment options were discussed and agreed to consider preferences.