Writtle Dental Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Patient feedback provided a positive view of the dental team and care provided by the practice. Patient comments included that staff were welcoming and attentive, acted with integrity and showed compassion. Comments included; ‘Clear explanations of conditions and treatment options. Excellent implementation of treatment plan and follow up consultations. Quite the best dentist I have ever experienced. Have recommended to friends all of whom have been delighted and continue to be patients’ and ‘Goes beyond their job and is always happy to help, advise us, see us if we need help even if they have to stay later than we know they are meant to. We are very grateful for all they do for us as a family’.

Patients said staff were professional, courteous and considerate. Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to all patients. Comments included; ‘The best dentist by far that I ever had. Really friendly and all the team are top professionals’ and ‘Professional reception staff, equally matched by the excellent dental team’.

Patients felt they were treated as individuals and their personal and cultural needs were respected. Comments included; ‘Really great service! Always think the dentist goes the extra mile to look after your teeth! Always friendly professional and informative, wouldn't want to go anywhere else’.

We were provided with a number of results from patient surveys and Friends and Family comments, we noted results and feedback was wholly positive.

Staff were aware of their responsibility to respect people’s diversity and human rights. Comments included; ‘The staff are so kind and professional and I would warmly recommend them to anyone seeking expert dental advice’.

Staff were aware of the importance of privacy and confidentiality. Patients were offered a private area to speak confidentially should they need. Comments included; ‘We feel that the practice has the interests of patients in mind when suggesting treatment’.

Staff felt respected, valued and supported in their roles.

Leaders described how they supported the wellbeing of staff.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.