- Care home
Oakham Grange
Assessment report published 1 June 2026
Contents
Ratings
Our view of the service
Date of assessment: 15 to 20 April 2026.
Oakham Grange is a 'care home'. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Oakham Grange is a care home with nursing care providing support to adults of all ages living with dementia. CQC regulates both the premises and the care provided, and both were looked at during this assessment. At the time of the assessment 65 people were living at the service.
This assessment was carried out to review improvements made following a previous breach of legal regulations relating to good governance at our last assessment. At this assessment enough improvements had been made, and the provider was no longer in breach of the regulation.
Improvements were required to the way people’s medicines were managed. The provider took prompt action following the inspection to address this.
Quality assurance systems were generally effective and supported safe, well‑managed care in line with people’s needs and legislation. However, audits relating to medicines and the monitoring of people's care needs required further strengthening to ensure they consistently identified and addressed areas for improvement.
Staff protected people from all forms of abuse and were confident the manager would take action to address and resolve any safety concerns they raised.
Deprivation of Liberty Safeguards (DoLS) were in place as required, and renewal dates of authorisations were monitored.
The facilities and equipment met people’s needs, were mainly clean and any risks identified were mitigated.
Feedback from people, relatives and visitors was actively sought and used to drive ongoing service development.
There were enough staff with the right skills, qualifications and experience to care for people. Managers made sure staff received training and regular supervisions to maintain high-quality care.
Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved relevant people and made decisions in people’s best interests where they did not have capacity. We observed staff responded to people in a timely way.
Leaders were visible, knowledgeable and supportive. Managers were receptive to new ideas. There was a culture of commitment to continuous improvement. There was evidence of positive changes that had been made to the service since our last assessment.
People's experience of this service
People felt safe and were involved in planning their care where appropriate and understood their rights. People said they received care from knowledgeable staff who treated them as individuals.
People were involved in decisions about their care. They had choice and were encouraged to maintain relationships with family and friends. One person told us, “The staff make me feel safe. I feel more relaxed too, now I’ve been here a few weeks.”
People were treated with kindness and compassion. They had enough to eat and drink to stay healthy. Relatives spoke highly of the improvements made at the service since the last assessment. Comments included, “I know my dad is well looked after and safe. It’s a very caring environment. I’m kept informed. The facilities for visitors are excellent. There are quiet areas if wanted. It’s a lovely garden. I’m really happy.”
We received mixed feedback regarding staff response times when people needed support. Comments included, “Waiting for help becomes a concern. It’s too much if you need the loo, as I try not to get wet. It can be half an hour even just needing one person. I try not to ring at the busiest times.” And “[Relative] does ring [their] call bell, [staff] respond almost immediately. [Relative] has never been not answered or just left.” The provider took action to investigate and resolve these concerns.