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Clement Court

Overall: Requires improvement read more about inspection ratings

High Lane, Chell, Stoke-on-trent, ST6 6JN (01782) 828480

Provided and run by:
Harbour Healthcare Ltd

Important: The provider of this service changed. See old profile
Important:

We served 3 warning notices on Harbour Healthcare Ltd on 20 March 2026 for failing to meet the regulations. This related to care and support not always being person-centred and did not always meet peoples' needs, the safe management of medicines, and the provider did not always have effective systems or processes to assess, monitor and improve the quality and safety of care to people at Clement Court.

Assessment report published 15 May 2024

On this page

Responsive

Good

22 April 2024

We did not look at this key question during this assessment. The score below is based on the previous rating for this key question.

We have not awarded this service a score for Responsive.

Find out about when we will not publish a key question score and what we look at when we assess Responsive.

Person-centred Care

Score: 3

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Care provision, Integration and continuity

Score: 3

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Providing Information

Score: 3

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Listening to and involving people

Score: 3

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in access

Score: 3

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in experiences and outcomes

Score: 3

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Planning for the future

Score: 3

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.