- Care home
Primrose Lodge Care Home
Report from 6 June 2025 assessment
Contents
Ratings
Our view of the service
Primrose Lodge Care Home is a residential care home registered to provide accommodation and personal care. At the time of the inspection there were 40 people living there.
The assessment was triggered to follow up on warning notices issued the previous inspection. The assessment commenced on 18 June 2025 and concluded on 30 June 2025. The provider was previously in breach of the legal regulation in relation to medicines management and governance of the service. Improvements were found at this assessment and the provider was no longer in breach of these regulations.
At this inspection the provider was in breach of the legal regulation person-centred care relating to the provision of activities in line with people’s needs and preferences.
We gathered information from people who used the service, relatives, the registered manager, care staff and health and social care partners.
Staff knew people well and had built up a good rapport with people. There was mixed feedback about whether people and relatives were involved in care planning. The activities provision was limited, which was impacting people negatively. Medicines were managed safely, although some aspects of record keeping needed improvement.
Visiting professionals gave positive feedback about staff and management.Staff gave mixed feedback about the support they received from the management team. Care plans, risk assessments and consent documentation were in place and were person-centred. Care pathways, assessments and transitions were managed well. People felt safe at the service.
Most governance systems in place were robust, the service had an action plan in place for several improvements they had identified. However, the investigation of incidents was not always carried out in line with the service’s procedures.
People's experience of this service
People’s feedback was mixed. People said staff were always caring and kind, but that sometimes staff were rushed. One person said, “It can take a while for call bell to be answered if they are short and at mealtimes when staff are busy. Staff are kind and respectful.” Staff respected people choices. A relative said, “Oh yes. [Person] picks their menu. [They] have takeaway once a week and ask office staff to get it. They choose when to shower. [Person] has plenty of clothes and picks what they want.” Another relative said, “[Staff] do ask (for consent to care) and explain what they are going to do.” A number of people and relatives commented on the lack of meaningful activities available to people, particularly those who were cared for in bed. Relatives’ comments included, “The biggest thing is probably boredom,” and “One of the carers read him a book on local history which he enjoyed. I’m not aware of many activities. There’s no notices up. He’s not involved. I don’t think the home has enough staff and lack a bit of vision.”